Based in Auckland, New Zealand, HCES is a renowned contractor specialising in Heating, Cooling, and Ventilation services for both businesses and residential properties throughout Auckland and the Waikato region. With a team of skilled design consultants and industry experts, we offer installation, maintenance, and servicing of heating, cooling, and ventilation systems for industrial, residential, and commercial clients.

We take pride in our quick response times and efficient project handling systems.

Why Choose Us

Top Customer Service

We are committed to providing our customers with the highest level of service and ensuring all jobs are completed to industry standards.

Qualified Experts

All our team members are high-qualified and skilled. We conduct ourselves professionally and you can count on us to get the job done on time and within your budget.

Fair Prices

We ensure our quotes are fair and reasonable. We offer special offers.  Contact us now for an obligation-free quote!

Best Advice

Our consultants are knowledgable and will provide the best advice in regard to your needs.

Frequently Asked Questions


Contact us through phone call,  website and email (sales@hces.co.nz)


Once we receive your inquiry, one of our office staff will book a time for free visit and quote.


One of our consultant will visit your place to evaluate and prepare best solution for your home (Heating, Cooling and Ventilation) and provide you best quote with your choice of system (Hitachi, Rinnai, Mitsubishi or Ventilation System etc.)


Once you are happy with System configuration and the quotes we can sign up the contract to start on your project with installation dates. 

Final Step

Our engineers are at your place to keep your house warm in the cold and cool in the summers. 

We have wide range of system starting from manual to mobile app controlled just give us call or send us an email at sales@hces.co.nz 

Contact us for Commercials and Industrials.

We have wide range of system Starting from $1399 NZD

Also it depends on your choice of system and configuration. Please contact us for more details and free quote. 

Under floor heating systems produce heat through thermal radiation. By heating the floor rather than the surrounding air, they provide indirect, diffused heat that radiates from the floor up. This heat is absorbed by surrounding objects, and they in turn help to warm the entire room. Radiation transmits thermal energy in the air through electromagnetic waves. These waves contain potential energy for as long as they remain unobstructed. Once they hit an obstacle, they release their energy in the form of heat through the material, in this case, your floors, walls, furniture and even yourself! You, therefore, feel the direct radiant heat as well as a uniform heat, even when the surrounding air temperature is low.

We have all heard in the last few years about the need to have a “healthy” home, but what this actually means is not always clear.  Here are a few comments from our team on what makes a healthy home and why it is important.

Research has shown that there is a clear link between your health (and your family’s) and the house that you live in. Cold, damp and mouldy houses increase negative health incomes. They pose the following risks:

  • Increased risk of respiratory infections (when indoor temperatures are under 16°C)

  • Stress on the cardiovascular system (when indoor temperatures are under 12°C)

  • Increased risk of the onset of asthma and symptoms are likely to worsen

  • Dampness and mould are associated with respiratory tract infections and bronchitis

The World Health Organisation recommends that our homes be at a minimum temperature of 18°C, or 20°C for homes with young children, elderly or ill people. Looking after your family means ensuring your home is warm and dry.

In New Zealand there is now a requirement for rental homes to meet a minimum Healthy Homes standard which details specific minimum standards for heating, insulation, ventilation, moisture ingress, drainage and draught stopping. These standards must be met by all private landlords by 1 July 2021.

The three essentials to create a healthy, energy efficient home are: keeping your home warm, ensuring your home is dry, and airing it out regularly [energywise.govt.nz].

So, what practically does this mean:

  • Insulate: Insulation makes your home easier and cheaper to heat.  Chances are that your home has at least some insulation usually found in the ceiling. But insulation can be also be in the floor and exterior walls. Make sure your home is insulated. Ceiling and underfloor insulation has been compulsory in all rental homes since 1 July 2019. Check out the requirements on:  https://www.tenancy.govt.nz/maintenance-and-inspections/insulation/compulsory-insulation/

  • Minimize dampness in the home: Actions you can take to reduce dampness are – air your house regularly, dry washing outside and use extractor fans in the bathroom and kitchen. Rental properties are covered by the ventilation standards, check the requirements here: https://www.tenancy.govt.nz/healthy-homes/ventilation-standard/

  • Have an efficient heating system:  The type and size of the space will determine what type of heating will work efficiently for you and your family, however having a heating system is essential to ensuring you maintain a healthy home. A heat pump is one way to heat your home (and cool you in summer) and is one of the cheapest options to run. https://www.energywise.govt.nz/at-home/heating-and-cooling/types-of-heater/

And  https://www.tenancy.govt.nz/healthy-homes/heating-standard/

Look after your family and get your home healthy today. HCES has healthy home trained and certified staff and can assist any home-owner (including landlords) to investigate and implement a healthy home plan.

Landlords check your requirements and standards: https://www.tenancy.govt.nz/healthy-homes/

Additionally check out https://www.energywise.govt.nz/tools/warmer-kiwi-homes-tool/ to see if you qualify for some financial assistance.

There is a variety of systems available and the underfloor heating costs depend on the running time, heat output, the size of the heated area, and the system type. You will also need a thermostat to control the system which is sold separately to the heating system. To find out the cost of purchasing a system, get a quote and we will come back to you with a detailed quote to meet your requirements.

The running costs are linked to energy prices, room size and height, and running time. Using a smart thermostat, such as the Warmup 4iE Smart WiFi Thermostat can save you money. The 4iE can save up to 25% on energy usage by suggesting smarter ways to heat your home.

We can provide you accurate running cost information to better understand the underfloor heating costs. Simply fill in the details for an underfloor heating running cost calculation.

Reverse-cycle air-conditioners or heat pumps as they are commonly known, provide easy heating and cooling for your home or workplace.

Suited to maintaining the comfortable temperature you chose in a segregated space, your heat pump works for you summer and winter.

As an air-conditioner, the indoor unit, mounted on the wall, floor or in the ceiling, extracts heat from the air inside using heat transfer into the refrigerant circulating inside.  The air coming out of the vents is cool because the heat has been removed.  The refrigerant transports the heat to the outdoor unit where the heat is released to the outside.  The cool refrigerant then circulates back inside to absorb more heat. In the diagram below you will see that the indoor heat exchanger is named the evaporator and the outdoor, the condenser.

Diagram of the cooling cycle of an air conditioning unit showing the four stages of heat exchange; evaporator, Compressor, Condenser, and return.

Diagram of the cooling cycle of an air conditioning unit showing the four stages of heat exchange; evaporator, Compressor, Condenser, and return.

This function also filters and dehumidifies air. 

When heating function is selected, the process becomes reversed, hence the name – reverse-cycle heat pump. Our diagram shows how the indoor unit is now the condenser and visa versa.

Diagram of the heating cycle of a heat pump unit showing the four stages of heat exchange; evaporator, Compressor, Condenser, and return.

So, the outdoor unit acts in place of the indoor unit above and collects warmth from the outside air and transports it inside in the refrigerant.  The refrigerant releases its warmth into the room from the head unit, in turn warming the air as it comes out of the vents. 

This function also filters the air but there is no dehumidification. 

 In both cases, the air is recirculated from within the room and outside air is not introduced into the room which is a common misconception. In some cases, therefore such as in older homes, a separate home ventilation system may be recommended. 

A heat pump is an excellent method to keeping you warm in winter and cool in summer purely by moving heat from one place to another.

Wanting to get the most out of your Hitachi Heat Pump?

Are you having trouble operating your heat pump?

Not sure what all the functioning modes are for?

We’ve put together some handy tips to help you get the most out of your system. Should you need more assistance please contact one of our credited Hitachi Installers here.


Remote Control Tips:


Thermostat Tips:


Cleaning Tips:


Operation Tips:

    Standard Operating Modes:


Energy Saving Tips:

You can see more features of your heat pump in the brochure here.


0800 715 008


Auckland, New Zealand

Search this website